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Expertise 1 - E-commerce

Boost your e-commerce

We activate the entire e-commerce chain - from product pages to CRM, from paid acquisition to the platform, through CRO, marketplaces, analytics and loyalty - to turn visitors into recurring revenue. Every lever is instrumented, tested and connected to your P&L.
The situation

What we hear every week

  • «Our product pages do not convert enough, and we do not have time to rewrite them.»
  • «We are losing SEO traffic, and we do not understand ChatGPT / Perplexity / AI Overviews.»
  • «Our CRM scenarios are 3 years old and nobody optimizes them.»
  • «We pay more and more for SMA campaigns without really knowing what works.»
  • «We feel there are friction points in the funnel, but we do not know which to prioritize.»
  • «Our marketplaces (Amazon, Zalando...) are left to themselves and cannibalize our margins.»
  • «Our dashboards mislead us: GA4, Shopify, Meta all say something different.»
  • «Our loyalty program no longer has a real impact on retention.»
Our levers

What we put in place

Perfect Product Page

Product pages that really sell: AI-enriched content (benefits, uses, objections), structured social proof, complete technical data, schema.org markup and a continuous A/B testing pipeline to turn every catalog into a conversion asset.

Deliverables
  • Audit of 100% of the catalog with quality / SEO / conversion scoring
  • AI-assisted rewriting (title, benefits, FAQ, specifications, cross-sell)
  • Media enrichment: photos, short videos, 3D / AR where relevant
  • schema.org Product / Offer / Review / FAQ markup
  • Product page templates by product type + editorial style guide
  • A/B testing roadmap prioritized by business impact
Example result

+18% product conversion rate over 3 months for a beauty retailer.

SEO & GEO

Technical, editorial and semantic SEO + optimization for generative engines (ChatGPT, Perplexity, Google AI Overviews, Copilot). Goal: capture search intentions where they move, before your competitors do.

Deliverables
  • Technical audit (crawl, indexing, Core Web Vitals, server logs)
  • Semantic audit and intent mapping by funnel stage
  • AI editorial plan connected to real searches and customer questions
  • GEO optimization: citations, entities, structured content for LLMs
  • Targeted link building + SEO press relations
  • Multi-engine visibility tracking (Google, ChatGPT, Perplexity, AI Overviews)
Example result

+52% SEO impressions and first citations in ChatGPT in 8 weeks.

CRM & Lifecycle

Full-funnel email / SMS / push scenarios, from welcome to winback, orchestrated by dynamic RFM scoring and AI-generated content × product personalization. Every contact becomes measurable incremental revenue.

Deliverables
  • Complete mapping of the customer lifecycle and key moments
  • Redesign of priority scenarios (welcome, abandonment, post-purchase, winback)
  • RFM scoring + dynamic segments + predictive audiences
  • AI-generated dynamic product & content personalization
  • Responsive templates + email design system
  • Continuous A/B testing program (subject, content, timing, offers)
Example result

+38% CRM-generated revenue after 60 days.

Paid acquisition (SMA, Display, Social Ads)

Google Ads, Meta, TikTok, Display, retargeting: reliable server-side tracking, campaign structures optimized for algorithms, AI-assisted advertising creation, continuous budget arbitration based on real data.

Deliverables
  • Server-side tracking setup (GTM SS, Conversions API, Enhanced Conversions)
  • Redesign of Google Ads / Meta / TikTok / Display structures
  • AI-assisted creative asset generation (static, video, UGC)
  • Optimized shopping feed (titles, attributes, categorization)
  • Audience strategy (prospecting, retargeting, exclusions)
  • Consolidated multi-platform reporting + automated alerts
Example result

-24% CAC on acquisition campaigns with an unchanged budget.

CRO & funnel optimization

Detect funnel friction through quantitative data (analytics, heatmaps, session replays) and qualitative data (interviews, user tests), then prioritize A/B tests for each stage - from landing to payment.

Deliverables
  • UX / UI audit of the complete conversion funnel
  • Analysis of heatmaps, scroll maps and session replays
  • Prioritized testing hypothesis backlog (ICE / PIE)
  • A/B testing tool setup (VWO, AB Tasty, Optimizely...)
  • Variant design & development
  • Monthly test reporting + documented learnings
Example result

+11% overall conversion rate after 4 months of a CRO program.

Marketplaces & retail media

Professional marketplace management (Amazon, Zalando, Cdiscount, Fnac...): catalog, A+ content, sponsored advertising, brand protection and margin arbitration, without cannibalizing your DTC.

Deliverables
  • Marketplace catalog setup and optimization
  • A+ / rich content optimized for each platform
  • Sponsored Products / Brands / Display management
  • Pricing & assortment strategy to protect DTC margins
  • Brand protection (unauthorized resellers, buy box)
  • Consolidated DTC + marketplace reporting
Example result

+31% marketplace revenue with ACoS halved.

Data, tracking & e-commerce analytics

Finally reliable, unified e-commerce data: server-side tracking, multi-touch attribution model, clean data layer and decision dashboards connected to your P&L, to manage with trustworthy figures.

Deliverables
  • GA4 / Shopify / Meta / Ads tracking audit
  • Data layer redesign and server-side migration
  • Multi-touch attribution model adapted to your mix
  • Decision dashboards (Looker Studio, Metabase, PowerBI)
  • CRM ↔ Ads ↔ back-office connection for a unified customer view
  • Weekly data review with your teams
Example result

Platform discrepancies reduced below 5%, finally reliable media arbitration.

Loyalty & LTV

Loyalty program, community, subscription, referrals: we build mechanisms that increase purchase frequency, average basket and LTV - not just a cosmetic points system.

Deliverables
  • Retention & cohort diagnostic (frequency, basket, LTV)
  • Loyalty program design (tiers, rewards, gamification)
  • Subscription / automatic replenishment mechanisms
  • Referral and ambassador program
  • Technical integration (Shopify, Yotpo, Smile.io, custom...)
  • Management & iterations based on retention KPIs
Example result

+22% purchase frequency among member customers after 6 months.

E-commerce platform & website

Redesign, migration or launch on proven e-commerce platforms: Shopify, Shopify Plus, Prestashop, headless (Next.js + Commerce Layer / Medusa). We do not start from a blank page: we customize these foundations to your brand guidelines and business specifics, accelerated by AI. Websites designed for performance, conversion, SEO and daily operation by your teams.

Deliverables
  • Functional scoping, benchmarking and design system
  • Front-end development + integrations (PIM, ERP, OMS, payment, shipping)
  • SEO-safe migration (redirects, content, structure)
  • Core Web Vitals & performance optimization
  • Team training & documentation
  • Application maintenance and continuous improvement roadmap
Use cases

They did it with us

Practical cases deployed in this area of expertise.

See all case studies

A project in this area of expertise?

Performance AI Audit: 8 to 10 days, from €1,000 excl. VAT. A targeted diagnostic (where you appear in ChatGPT, where you lose time), initiatives prioritized by ROI.